Job Description
*Shift: *
* 9:00 am - 6:00 pm (Monday - Friday)
* Saturdays as needed
*Pay:*
* Base $18 - $ 20 an hour.
* Monthly Bonus: $1,500 - $2,000 average ($3,350 cap)
*Primary Function:*
The 2nd Lien Recovery Consultant is responsible for locating and contacting homeowners across the country to collect on charged off unsecured and secured mortgage debt.
*Principal Duties:*
* Negotiate repayments on defaulted mortgage debt.
* Re-establish and maintain communication with customers to minimize company loss.
* Achieve various numeric standards and goals for servicing accounts without sacrificing quality of service while adhering to state and federal (FDCPA/CFPB) guidelines and constantly representing the Company in a professional manner.
* Contact borrowers to cure delinquency, set up payment arrangements.
* Identify and recommend optimal workout strategies, as necessary.
* Utilize all available skip tracing tools to locate our borrowers whose current contact information is inaccurate.
* Ensure all calls and loss mitigation efforts are compliant with company policies and procedures.
* Use manual and dialer strategies to contact delinquent homeowners.
* Address any homeowner question or concern. Handle escalated files appropriately by providing and articulate and complete response.
* Contact homeowners to cure delinquency, this can be a blend of manual and automated calling strategies.
* Must be able to communicate effectively through verbal and written communication.
* Review and maintain their personal negotiating worklist.
* Knowledgeable in different systems, LMS and DA Tool
* Contribute to the progress of the department by understanding.
* Analyze and underwrite the borrower’s income through review of documents which include, but are not limited to, financial statements, tax returns, credit reports to determine and recommend the most feasible and appropriate solution for the homeowner.
* Willing to work overtime as needed.
* Use the delegated authority tool and work with client matrices regarding workout strategies.
_*These essential functions are fundamental to the role, and must be performed on-site, as they cannot physically be performed remotely. In addition, the Company has determined that an in-person presence is important to critical components of our work, including oversight, training, collaboration, and productivity. Items not marked (*) as essential on-site may still require partial on-site work to perform the role satisfactorily._
*Education and Experience*
* 2-4 years’ experience within collections and loss mitigation.
* High school diploma or equivalent, required.
*Knowledge, Skills, and Abilities*
* Familiarity with tracking databases and the maneuvering around the Internet
* Familiarity with loan terminology, rights, and processes
* Excellent work ethic, high productivity, and acute attention to detail
* Strong numeric aptitude, problem solving and analytical skills.
* Persuasive and professional communication skills
* Must have a very strong work ethic.
INDHP1
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee discount
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Parental leave
* Professional development assistance
* Referral program
* Tuition reimbursement
* Vision insurance
Schedule:
* 8 hour shift
* Overtime
* Weekends as needed
Application Question(s):
* Please provide email address.
Ability to Commute:
* Tempe, AZ (Required)
Work Location: In person
Job Tags
Hourly pay, Full time, Remote work, Shift work, Weekend work, Saturday, Monday to Friday,