Job Description

The Business Excellence Manager in this role is a key player in driving business improvements and operational efficiencies, with a special focus on Epicor and other ERPs and integration with other systems. This role involves analyzing current practices, identifying areas for improvement, and implementing strategies that enhance productivity, quality, and customer satisfaction.

Key Responsibilities:

1. ERP Management: Serve as one of the primary experts on the ERP systems, overseeing implementations, customizations, and ongoing optimizations to meet the business's unique needs.
2. Project Management: Collaborate on projects related to system implementations, upgrades, and integrations, ensuring they are completed within scope.
3. Process Improvement: Utilize ERP tools to analyze and improve business processes. Identify gaps and inefficiencies and implement solutions within the ERP system to enhance productivity and accuracy. In addition,
4. Training and Support: Train and support staff on the effective use of ERPs. Assist in developing user manuals, training materials, provide ongoing support to troubleshoot and assist in training.
5. Change Management and Integration: Play a key role in the integration of business processes into Epicor and other ERP systems. Manage change effectively, ensuring minimal disruption and maximum user adoption.
6. Quality Assurance and Compliance: Ensure that data and processes within Epicor ERP comply with industry standards and regulatory requirements. Oversee quality control to maintain high data integrity.
7. Cross-Functional Collaboration: Work with various departments to align Epicor ERP functionalities with department-specific needs and overall business strategy and foster a culture of continuous improvement. Be a key member to lead cross-functional teams on various projects.
8. Continuous Improvement: Regularly review and assess the effectiveness of integrated systems, recommending and implementing improvements as needed.
9. Innovation: Encourage and implement innovative solutions to business challenges, staying abreast of industry trends and best practices.
10. Management and the quality assurance of all development work including SSRS, BAQ, BPM, Automation Studio and workflows.

Qualifications:

• In-depth knowledge and experience with Epicor/other ERP systems, including implementation and administration.
• Proven track record in business process improvement and project management.
• Strong analytical and problem-solving skills.
• Excellent communication, leadership, and training abilities.
• Familiarity with industry-specific regulations and compliance standards.
• Strong background in technical and functional analysis.
• Knowledge of RESTful API and system integration principles.
• Experience in a development or IT role is highly beneficial.

Skills:

• Expertise in Epicor/other ERP functionalities and modules.
• Proficiency in technical and functional analysis methods.
• Strong project management and organizational skills.
• Proficient in data analysis and reporting.
• Effective change management and team collaboration skills.
• Ability to translate complex technical concepts into user-friendly language.
• Ability to work collaboratively across functional teams.

• Proficiency in SQL, BPMs, BAQs, and other Epicor development tools.

Bonus:

• Analyze business requirements and processes and map them effectively to ERP capabilities.
• Assist in Development of custom solutions within ERP systems to meet specific business needs.
• Validate smooth data flow within the ERP system and between external systems.

This role is ideal for a professional who is not only technically proficient but also possesses a strategic business outlook, capable of bridging the gap between technology and business operations to drive excellence and innovation.

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