Job Description

Under a significant level of guidance and direction, provides customer service for one Paychex product. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with Paychex policies and procedures.

LOCATION: Please note this is an in-office position located in Phoenix, AZ.

Discover Your Passion and Develop Your Expertise.

This is a solution-based service environment with an emphasis on partnership and accountability. Service Professionals at Paychex are passionate about customers needs and wants.

We offer more than jobs, we offer careers. We provide the training, development, benefits, and culture that you deserve so you can focus on reaching your fullest potential.

In this role, you will

• Support inbound call queue handling client calls to process payroll, enter payroll and tax information and answer questions for clients in multiple states.
• Learn and maintain knowledge of the payroll processing system, wage and tax laws to develop a trusted relationship with our clients.
• Provide online support, troubleshooting and handle escalations.
• Take initiative to elevate the client experience, quickly resolve situations and focus on one call resolution.

Just some of the reasons why our employees are #Paychexproud.

• We value your well-being: From health care plans to retirement planning and wellness programs.
• We value your time: From paid time off, to company holidays as well as comprehensive work-life balance programs.
• We value your development: Our best-in-class training and development team will provide you with ongoing learning opportunities to give you the building blocks to grow your career at Paychex.
• We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you.
• We value our community: We offer paid-time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.

• This role is a strong fit if you have

  • 2-5 years customer service in a fast-paced environment.
  • Ability to multi-task and handle high volume work load.

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