Job Description

Customer Service Manager

Creative Financial Staffing has recently partnered with a manufacturing organization in Houston, TX. Are you ready to join this incredible team?

About the Company and Opportunity:

• Our client is a solid organization that has business in over 100 countries!
• This organization is a leading designer, manufacturer and distributor of gaskets, pipe sealing solutions and other rubber products.

• Why work here:

• Very collaborative work environment!
• Endless opportunities for interesting and challenging work that you can feel passionate about.

Overview of the Customer Service Manager:

• Managing and developing current customer service reps and future hires
• Identify opportunities for improvement and bridge the gaps by advising best practices and processes
• Participate in the implementation of the new Global Shop
• Entering customer orders into the Global Shop ERP systems
• Reestablish Customer Services processes with new implementation, and document process and activity for customer services department
• Develop and execute trainings to the customer service team
• Responsible for running reports and metrics by using excel pivot tables and v-look ups
• Following up with customers on orders and quotes for lead times and prices changes
• Handle all escalations from customer service team with a quick resolution
• Coordinate with key internal personnel to complete various sections of the quotes and drive to completion
• Identifying potential problems ahead of time and coordinating with customers and the shipping department to ensure timely and accurate receipts of products
• Interface with salesmen and Costs Rica staff on constant basis to ensure inventory levels are kept at optimum levels
• Updating and allocating inventory

Preferred Qualifications for the Customer Service Manager:

• Bachelor's degree
• 5+ years business to business customer service management
• Leading small to midsize teams
• Excellent planning, organizational, and communication skills
• Ability to prioritize and manage multiple tasks simultaneously while paying close attention to detail
• MS Excel - Pivot Tables, VLOOKUP's
• Strong attention to detail and organized

Job Tags

Similar Jobs