Job Description

About Complete

Complete helps candidates, employees, and teams navigate the opaqueness of compensation. We've reimagined the offer letter experience (replacing boring PDFs), internal rewards tools, and compensation planning platforms. We work with companies like Convex, TrueNorth, Vercel, and DataStax, evaluating over 5,000 salaries and employee records to help our customers retain top talent and uphold best practices.

We seek creative, thoughtful, and passionate team members to support our mission of transparency in compensation. We also partner with advisors to foster individual growth.

About the Role

Were looking for a creative, customer-focused Customer Success Manager who builds lasting relationships and drives customer value. Youll collaborate with customers to maximize their success with Completes tools, ensuring they meet their goals and see measurable outcomes.

Responsibilities

1. Build and maintain strong relationships with midmarket customers (<1,000 employees), acting as their trusted advisor for all compensation-related matters.
2. Onboard new customers seamlessly, guiding them through setup and usage of Complete.
3. Drive engagement through regular check-ins, product trainings, and tailored best practices.
4. Collaborate to develop strategies for improving employee retention and optimizing compensation practices.
5. Provide feedback to product and engineering teams to refine offerings.
6. Identify upsell opportunities by understanding customer pain points and aligning solutions.

Qualifications

• Passionate about helping customers succeed in fast-paced environments.
• Proven experience in customer-facing roles like Customer Success or Account Management.
• At least 3 years of experience in the tech industry, preferably at startups.
• Excellent communication and organizational skills, with a proactive problem-solving approach. Prior product experience is a plus.
• Ability to manage priorities while being metrics-driven and goal-focused.
• Comfort with ambiguity and building scalable customer satisfaction processes.
• Bonus: Experience with tool adoption and process improvements.
• Bonus: Entrepreneurial mindset and ownership attitude.
• Bonus: Positive feedback from colleagues, e.g., They went above and beyond.

About the Interview Process

Our process is efficient and insightful:

1. [15 min] Intro call with CEO, Rani Mavram.
2. [30 min] Take-home assignment.
3. [60 min] Onsite interview (product, values, and role-specific discussions).

For remote candidates, an additional culture/fit call may be included.

Technology Stack

This is not a technical role, but familiarity with tools like Excel, Linear, Notion, and Slack is a plus, as you'll work closely with engineering and product teams to meet customer needs.

Join us at Complete and help make compensation transparency a reality for companies and employees!

Job Tags

Similar Jobs