Job Description

Company Description:

Crown Equipment Corporation is one of the world’s largest material handling companies, with a reputation for award-winning product design, advanced engineering and technology, and superior after-sale service. Crown produces and sells a broad range of forklifts, batteries, chargers, automation and fleet management technologies that are revolutionizing the material-handling industry.

Job Responsibilities:

Monitor the health and connectivity of trucks for new product development projects globally. Coordinate with internal departments to identify, track, and resolve field testing issues. Plan and conduct work requiring project planning, execution, and reporting while adhering to the Product Development Process (PDP). Serve as the subject matter expert in collecting, organizing, and maintaining tools and reports supporting PDP projects. This position reports to the Manager Program Management, Sr. Manager Program Management, or Director of Program Management.

• Fleet Management - Responsible for the connected fleet of pre-production trucks on new product development projects. Work with Engineering, Design, Service, Quality, Test, and Manufacturing departments to identify and resolve field test issues. Use the field test monitoring (FTM) tool to monitor field test trucks to: identify underutilized equipment and work with Service to address with customers, identify trucks with events (i.e. diagnostics) and work with Quality, Test, and Engineering on conducting a root-cause analysis (RCA), ensure trucks are connected and maintain connection in the field, manage part and truck shipments for field test trucks, monitor and ensure field test trucks are updated with the latest software, parts, and components, and log tickets for field test issues and ensure problems are resolved timely. Escalate issues to leadership as needed. Provide recommendations on field test site selection and types of truck connectivity required. Monitor pre-production builds to ensure trucks are being connected in the manufacturing plants as desired. Create tools and metrics to support regular status updates and present status updates at milestone and team meetings. Collaborate with global counterparts to ensure successful field tests.
• Product and Cross-Functional Support - Develop and promote consistent project materials and management practices. Perform administrative duties in supporting tools for Program Managers such as access control, organizing content, and basic troubleshooting. Coordinate shipping and receiving of international and domestic shipments. May be assigned to manage and lead the Product Development Process (PDP) for a simple or straightforward product development or introduction projects.
• Communication - Act as a resource for distributing and collecting information for project support. Provide projects with necessary systems support, documentation, data entry, and assistance with project issues. Support and provide combined project reporting to the Program Management department. Organize and facilitate key project meetings. Develop, test, and release key reports for leadership using tools such as Microsoft SharePoint and Power-BI.
• Project Management Support - Collaborate on tasks with Program Managers. Perform other duties as assigned.

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Location: This position works onsite in New Bremen, Ohio.

Minimum Qualifications:

• Associate’s degree in Project Management, Business, or Related (or High School Diploma with 6 years related experience)
• 5-7 years’ related experience in materials control management, production planning, project management, and/or product development environment
• Demonstrated analytical skills and the ability to multitask
• Good computer, organizational, communication and people skills
• Valid driver license
• Ability to travel with personal vehicle between local company locations during scheduled workday
• Ability to frequently travel with overnight stays (6-20%)

Preferred Qualifications:

• Experience with lift truck mechanical parts and software systems
• Experience with enterprise resource planning software such as SAP and project management software
• Experience using tools such as JIRA, SharePoint, and Power-BI

Work Authorization:

Indefinite U.S. work authorized individuals only. Individuals with temporary visas are ineligible. Sponsorship for work authorization, now or in the future, is unavailable.

No agency calls please.

Compensation and Benefits:

Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.

EO/AA Employer Minorities/Females/Protected Veterans/Disabled

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