Help Desk Analyst- Need only local to Georgia Candidates Job at American Unit, Inc, Atlanta, GA

cFhKVHZ6dlJiNzkzTWJCQlVtVkdPUkcxRGc9PQ==
  • American Unit, Inc
  • Atlanta, GA

Job Description

Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call center environment focused on customer service.

Internal customer support involves troubleshooting hardware, software, and connectivity issues. The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management.

External customer support ranges from general website support, assistance with password resets, online account management and the provisioning of mobile drivers licenses. The Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket.

Job Responsibilities

• Oversee the daily performance of computer systems and applications.

• Answer user inquiries regarding computer software or hardware operation to resolve problems.

• Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved.

• Confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Minimum Qualifications:

• High School diploma or GED

• Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment.

Preferred Qualifications

• 1+ years’ experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10.

• Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college

• Knowledge of Apple iOS

Job Tags

Local area,

Similar Jobs

DeWys Manufacturing, Inc.

Truck Driver Job at DeWys Manufacturing, Inc.

 ...whole numbers, common fractions, and decimals. Must possess a current CDL-A license to drive the REFAB 26Straight Truck. Must possess a valid Michigan driver's license. Working conditions While performing the duties of this job, the team member is constantly... 

ChanceLight Behavioral Health, Therapy, & Education

Speech language Pathologist - $10,000 Relocation Bonus Job at ChanceLight Behavioral Health, Therapy, & Education

 ...SLP) credential. Prior experience and/or knowledge in special education services and compliance, particularly for students with autism related disabilities and emotional disturbance. Proven success in developing and implementing effective treatment plans for students... 

Hogan Transports

CDL-A Truck Driver - Home Weekly - Earn $85,000-$95,000/Year Job at Hogan Transports

 ...Job Description Hogan Transports is Now Hiring Dedicated CDL-A Drivers!\nHome Weekly - Earn $1,635-$1,825 Weekly \n\n Why Choose Hogan?\n\n \n\t ~$0.69-$0.77 per mile based on experience & $40 per stop \n\t ~ Earn $85,000-$95,000 annually \n\t ~$2,500 sign... 

Vista Meadows

Data entry and customer service representatives Job at Vista Meadows

 ...looking for folks nationwide who are great at data entry, typing and customer service representatives. We offer a flexible work from home remote position that allows you to stay home with the family! The pay range is flexible from $25/ph to $41/ph Employment Type: Full... 

MasterCorp

Housekeeper - WorldMark Discovery Bay - Port Townsend, WA Job at MasterCorp

Join Our Team at MasterCorp, Inc.! At MasterCorp, Inc., we provide exceptional service and innovative solutions in the hospitality industry. As a leader in our field, we believe in the power of teamwork, integrity, and a commitment to excellence. Our dynamic and inclusive...