Benefits * 401K retirement program with employer match * You work hard and deserve time to unwind and relax. That’s why we offer paid time off including vacation days, personal days and holidays * Hotel discounts throughout Main Street Hospitality’s hotel portfolio * Career development, child reimbursement and more! Responsibilities * Respond and attend to guest repair requests. * Welcome and acknowledge all guests according to company standards, anticipate and address guests. * Understand and operate advanced electrical, plumbing, refrigeration, and boiler systems. * Communicate with different types of people to comprehend what they want and to provide them with information and assistance. * Check for new maintenance requests from the PMS (Property Management System) and update remarks once the task is completed. * Update the maintenance work order form / Job card and file them. * Ability to interpret readings from meters & gauges and other measuring units. * Ability to prioritize and organize work assignments. * Ability to work under pressure situations and exercise good judgements. * Ability to focus attention on details, speed and accuracy. * Ability to maintain confidentiality of hotel guests and pertinent hotel information. * Ability to ensure security of guest room access and hotel property. * Ability to read and understand test equipment, measuring devices, and safety manuals. * Perform maintenance activities in the guest room like plunging toilets, unclogging drains, repairing all types of hardware, electrical equipment including lamps, air conditioners / HVAC and AC ducts. Qualifications * High School diploma or equivalent required. * At least one year of progressive experience in a hotel or related field required. * Trade school and/or College course work in related field helpful. * Flexible and long hours sometimes required. * Heavy work - Exerting in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently and/or in excess of 20 pounds constantly to lift, carry, push, pull, or otherwise move objects * Warm and engaging personality with good communication and interpersonal skills, especially verbal, with management, co-workers, guests, and other parties * Very self-confident and mature; able to manage systems, employees, and demanding guests * Extremely self-sufficient with good analytical, administrative, and problem-solving skills * Good discretion and independent judgment in evaluating data and determining courses of action * Ability to interpret, and implement management policies or operating practices * Good self-discipline with an ability to complete tasks independently * Ability to manage multiple tasks, issues, co-workers, and guests in stressful situations and take responsibility in a professional manner We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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