Job Description
Job Description
Job Description
Description:
Lead, oversee, and participate in the efficient operation of the bank’s network, information security, client-server hardware, software, and ensure end-users receive appropriate technical assistance while using information systems. Work closely with COO, executive staff, and decision-makers in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization. In addition to managing the IT staff and operations, the IT Director is required to be hands-on in the daily activities of the department. Responsible for the performance of, but not limited to, the duties list below:
Main Duties and Responsibilities
- Supervise and coordinate the daily activities of the IT operations staff, ensuring consistent and high-quality technical support
- Provide hands-on troubleshooting and guidance
- Serve as an escalation point for complex technical issues
- Assist in provisioning network, security, servers, and end-user services
- Ensure the confidentiality, integrity, and availability of the data residing on or transmitted to/from/through enterprise workstations, servers, and other systems over the network, in databases, and other data repositories
- Practice asset management for information systems including network, hardware, and software equipment
- Lead and participate in the deployment, monitoring, maintenance, development, upgrade, and support of all systems, including servers, end-user workstations, operating systems, hardware, software, and peripherals
- Oversee the deployment, integration, and management of security solutions following the information security program and industry best practices
- Manage regular system backups, recovery procedures, and ensure data security standards are met
- Create and maintain documentation for IT operations procedures, standards, and system configurations.
- Participate in the planning and execution of IT projects and upgrades.
- On-call response to resolve unexpected system issues affecting customer service
- Occasional travel to support branch technology operations
- Oversee the accuracy and testing of the annual IT Disaster Recovery Plan
- Manage assigned third party service provider relationships and monitor service level agreement performance
- Develop and implement a Data Loss Prevention program for the bank
- Conduct research and make recommendations on network products, services, hardware, software, and standards in support of procurement and development efforts
- Primary contact for third party IT audits; provide support for regulatory and compliance audit requests
- Attend seminars and training, as needed, to gain an understanding and support technology solutions
- Adhere to regulations and organizational policies, maintaining awareness and knowledge required to perform duties of the position, including all aspects of the Bank Secrecy Act, Fair Lending, and Information Security
Requirements:
Qualifications (all required unless otherwise specified)
Skills
- Expert understanding of Information Technology, including current technologies, network systems, software development, and cyber security practices
- Expert experience in computer maintenance, diagnostics, troubleshooting, and problem resolution
- Expert knowledge of computer imaging, software installation and support, and implementing standard desktop and laptop solutions
- Advanced project management skills
- Advanced verbal and written communication skills
Behaviors
- Accountability: Responsive, self-aware, and willing to take responsibility
- Adaptability: Acclimate to new situations and changing policies, procedures, and technologies quickly
- Detail Oriented: Thorough, observant, and accurate
- Organization: Time management and prioritization
- Problem-Solving: Identify and resolve issues or obstacles to achieve a desired outcome
- Professionalism: Present oneself and communicate with competency and respect
- Stress Tolerant: Ability to manage stress and reactions
- Team Management: Effective delegation and task coordination
- Trustworthiness: Honest, ethical, and transparent
Education / Experience
- 5+ years of IT operations, with at least 2 years in a supervisory or team lead role
- Knowledge of Active Directory and Windows workstations and servers
- Knowledge of Voice over Internet Protocol (VoIP) and telecom cabling
- Banking IT operations and systems experience (preferred)
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