Job Description

Job Description

Job Description

We are looking for  IT Lab Computing Support Specialist  for our client in  Summit, NJ

Job Title: IT Lab Computing Support Specialist

Job Location: Summit, NJ

Job Type: Contract

Pay Range: $33hr- $36hr

Responsibilities:

• Provide technical support for customer laboratory IT environments, including operating systems, desktop hardware, peripherals, and instrument-controlled software.
• Manage the on-boarding, retirement, and relocation of lab equipment and computers.
• Implement and monitor Windows-based security measures, including user/group permissions, file/folder permissions, group policies, and local security policies.
• Act as the primary technical support contact for instrument vendors, facilitating repairs and troubleshooting instrument-related computer issues.
• Escalate complex issues to the client infrastructure teams as necessary.
• Provide technical support for new system validations and change management efforts.
• Create and maintain a physical inventory of lab equipment, PCs, software, and other specified information.
• Handle user access management tasks, including adding, modifying user roles, and resetting passwords.
• Follow Standard Operating Procedures (SOPs) and work practices meticulously to ensure compliance with GMP Requirements.
• Provide Audit Trail Reports as needed.

Qualifications:

• Experience: Previous experience in IT support, particularly in a laboratory or research environment, is highly desirable.
• Technical Skills: Proficiency in managing Windows operating systems and desktop hardware and the ability to solve complex IT related issues.
• Security Knowledge: Strong understanding of Windows-based security, including user/group permissions and local security policies.
• Communication Skills: Excellent communication skills to effectively liaise with clients, vendors, and internal teams.
• Flexibility: Ability to work nights, weekends, and provide 24/7 support as required.
• Problem-Solving: Strong troubleshooting skills and the ability to escalate issues appropriately.
• Education: Bachelor’s degree is preferred.

Additional Information:

• Onsite requirement: This position is fully on-site, 100%.
• Schedule: Flexibility in scheduling is a must to ensure 24/7 support coverage.
• Work environment: Mostly in an office environment. Possible exposure to hazardous materials or blood when visiting a lab to maintain hardware.

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