Job Description

**Job Title: Live Chat Agent/Call Center Customer Service Representative - Remote Work From Home****Job Overview:**As a Live Chat Agent/Call Center Customer Service Representative, you will be responsible for providing excellent customer service to our clients through live chat and phone interactions. This is a full-time remote position that offers the flexibility of working from home. If you are passionate about helping others and have strong communication skills, we want to hear from you.**Responsibilities:**- Respond to customer inquiries and issues promptly and professionally via live chat and phone- Assist customers with product information, account inquiries, and issue resolution- Document all customer interactions accurately and timely in our system- Collaborate with team members to ensure customer satisfaction and resolution of issues- Meet and exceed performance goals related to customer service metrics**Requirements:**- Minimum of 2 years of customer service experience, preferably in a call center or live chat environment- Excellent communication skills, both written and verbal- Strong problem-solving abilities and attention to detail- Ability to multitask and work efficiently in a fast-paced environment- High school diploma or equivalent required; college degree preferred*Note: Audacy Inc. adheres to Equal Employment Opportunity guidelines and does not inquire about criminal backgrounds during the hiring process.*If you are ready to join a dynamic team and make a positive impact on our customers' experience, apply now for the Live Chat Agent/Call Center Customer Service Representative position with Audacy Inc. in Philadelphia, PA.
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Audacy Inc

Job Tags

Remote job, Full time,

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