Job Description
The NOW and Bowie Barker are redefining self-care—one for people, the other for pups.
The NOW is a modern massage boutique founded on the belief that self-care is a necessity, not a luxury. Designed as an oasis from today’s fast-paced world, allowing guests to disconnect from the outside world and reconnect within. The NOW offers high-quality, affordable massage services in a serene setting. Since launching in 2015, it has become a wellness destination for both locals and travelers, with locations from coast to coast. The thoughtfully crafted menu features customizable enhancements, healing products, and a distinctive design aesthetic.
Bowie Barker is reimagining dog grooming with a modern, stress-free approach. Our elevated design and easy app-based booking system make it simple for pet parents to care for their dogs. Whether you prefer to use our We Wash/You Wash self-wash stations or book a full-service appointment with our expert groomers, we offer customized services tailored to each pup’s needs. Because happy, healthy dogs make for happy humans.
JOB SUMMARY:
The Operations and Sales Trainer will design and deliver learning experiences to help foster development opportunities and facilitate engaging programs that foster a learning-centered culture and ensure role execution aligns with brand standards. You will work closely with team members across the organization to support training initiatives and ensure consistent development opportunities. As a member of the Learning and Development Team, you will create, build, and facilitate customized solutions, deliver engaging training sessions, and provide feedback on learning effectiveness to support continuous improvement.
This role supports two distinct franchise concepts and involves close collaboration with both corporate and franchise teams. The individual in this position will act as a liaison, helping to ensure seamless communication and alignment between corporate objectives and franchise operations. Success in this role requires comfort working in both people-focused and pup-friendly environments.
DUTIES AND RESPONSIBILITIES
Develop and facilitate training for operations, sales, and guest experience to ensure consistency across all corporate and franchise locations.
Create and maintain learning content, including facilitator guides, operational manuals, and sales playbooks.
Lead, facilitate, and evolve NOW University, Bowie Barker University, and other learning and development programs and initiatives.
Coordinate and facilitate pre-opening, on-site and virtual training for corporate and franchise boutique teams.
Work with operations, marketing, and leadership teams to align training initiatives with business goals.
Maintain a content library of training resources, ensuring all materials remain up-to-date, relevant, and aligned with brand standards.
Serve as a resource for corporate and franchise teams, offering mentorship and best practices to enhance performance, focused on guest experience and sales.
Develop and implement sales training programs to enhance guest engagement, membership sales, and upselling of enhancements.
Note: All duties and requirements stated above are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the team member occupying this position. Team members may be required to perform other job-related duties by their supervisor.
QUALIFICATIONS AND REQUIREMENTS
3+ years of prior experience in learning and development, operations training, and sales training, preferably in wellness, hospitality, or franchise operations.
Strong instructional design and content development skills, with experience creating quick reference resources, guides, handbooks, and digital training materials.
Solid understanding of sales strategies, membership-based business models, and guest experience best practices.
Excellent communication skills with the ability to collaborate across teams and build strong relationships.
Highly organized and detail-oriented, with the ability to manage multiple projects, meet deadlines, and adapt to a fast-paced environment.
Self-motivated and proactive, able to work independently while taking initiative beyond assigned responsibilities.
Creative problem-solver, applying innovation to training development and delivery.
Advanced proficiency in Microsoft Office Suite, Learning Management Systems (LMS), and project management tools.
This position requires 50 – 60% travel within the U.S. to support boutique openings, franchise training, and ongoing sales and operations development. Candidates must be comfortable with frequent travel and flexible scheduling based on business needs.
The Company is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
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Job Tags
Work at office, Local area, Flexible hours,