Job Description

Benjamin Franklin Plumbing is Hiring a Residential Service Technician!

Are you looking for a company that invests in you and puts employees first ?

• Uncapped Commission – Earn $100K+
• 401(k) with employer match
• Generous Paid Time Off (PTO) & Paid Holidays
• Career Growth & Development-We prioritize promoting from within
• Choose from HMO, PPO, or HDHP medical plans-Immediate access to benefits after just 30 days
• Company Vehicle, Fuel Card & iPad provided
• 40% off our services for employees
• -and that’s just the start of what we have to offer!

Are you a skilled plumber looking for a company that values your expertise? Benjamin Franklin Plumbing is seeking a Residential Service Technician to join our team of Punctual Plumbers —trusted professionals dedicated to top-quality service. Responsibilities include repairing, maintaining, and installing plumbing systems , diagnosing and troubleshooting issues , and ensuring all work meets industry standards . You'll also deliver exceptional customer service, educate homeowners on their plumbing systems, and provide expert recommendations . If you're passionate about problem-solving and making a real impact , we want you on our team!

As part of Service Minds , alongside Mister Sparky and One Hour Heating & Air Conditioning , we offer endless career opportunities across multiple trades . We’re more than just a plumbing company—we’re a team of dedicated professionals who care about our employees and customers alike.

If you’re looking for a rewarding, long-term career with a company that truly values you, apply today and start your journey with Benjamin Franklin Plumbing!

Why Join Us?

• Uncapped Commission – Earn $100K+
• Full-Time, Year-Round Work with work-life balance
• 401(k) with Employer Match to help you secure your future
• Company Vehicle, Fuel Card & iPad Provided for convenience and efficiency
• Comprehensive Health Benefits – Choose from HMO, PPO, and HDHP options
• 40% Employee Discount on Our Services to keep your home in top shape
• Paid Time Off & Paid Holidays so you can recharge and spend time with loved ones
• Immediate Access to Benefits starting the first of the month after 30 days of employment
• Access to a Range of Career Paths across multiple skilled trades within the Service Minds family (Mister Sparky, One Hour Heating & Air Conditioning)
• Work in a Supportive Environment that invests in your success, with regular training and development programs
• Health Savings Account (HSA) options to help you save for future healthcare need
• Flexible Spending Accounts (FSA) – Save on eligible healthcare and dependent care expenses while reducing taxable income
• Employee Assistance Program (EAP) – Access free, confidential support for mental health, financial planning, and family concerns
• Telehealth Services 24/7 – Skip the waiting room with virtual access to board-certified doctors for non-emergency care
• We Invest in Your Future – Professional development programs and leadership training to help you build a long-lasting career

What You’ll Do

As a Residential Service Technician , some of your responsibilities will include:

• Performing repairs, maintenance, and installations of plumbing systems with precision and efficiency, including water heaters, pipes, fixtures, drains, and water treatment systems.

• Diagnosing plumbing issues and providing effective solutions to ensure customer satisfaction, troubleshooting leaks, clogs, and system failures.

• Delivering outstanding customer service , educating homeowners on their plumbing systems, offering recommendations for repairs or upgrades.

• Providing sales recommendations , explaining service options, and helping customers make informed decisions about repairs, replacements, and energy-efficient upgrades.

• Ensuring all work meets company and industry standards , following safety protocols, local plumbing codes, and company standards.

• Maintaining professionalism and integrity while interacting with customers and team members and building strong relationships

• Keeping work areas clean and organized , properly handling and maintaining tools, equipment, and vehicles.

What It Takes to Succeed

• At least 2 years of plumbing experience in a residential setting , including taking service calls and providing effective solutions.
• Proven experience in meeting sales and KPI goals , with a focus on customer satisfaction and quality service.
• Familiarity with ServiceTitan or similar service management software is a plus.
• A valid driver’s license and a clean driving record.
• The ability to pass a background check and drug screening .
• Strong troubleshooting and problem-solving skills , with the ability to think on your feet and resolve issues efficiently.
• A commitment to safety, professionalism , and providing high-quality service on every job.
• The ability to work independently and as part of a collaborative team .
• Outstanding communication and customer service skills , ensuring each customer feels valued and well-informed throughout their service experience.

If you’re passionate about providing exceptional plumbing services, building lasting customer relationships, and advancing your career, Benjamin Franklin Plumbing is the place for you! We offer competitive pay , comprehensive benefits , and the opportunity to grow in a supportive work environment . Don’t wait—apply today and take the first step toward a rewarding career with a company that truly cares about its team members!

At Benjamin Franklin Plumbing , we are proud to be an Equal Employment Opportunity employer. We celebrate diversity and are committed to creating an inclusive and welcoming environment for all employees. We believe that every individual’s unique background and perspective enriches our team and contributes to our success. We do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status , or any other characteristic protected by federal, state, or local law. All qualified applicants will receive equal consideration for employment, and we are dedicated to fostering a culture where all employees can thrive and reach their full potential in a safe and supportive work environment.

Disclaimer Statement: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements, or working conditions associated with this position. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Compensation details: 85000-120000 Yearly Salary

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