Job Description

Team Lead - Tasting Room - South Haven

Job Category: Front of House Retail Team

Requisition Number: TEAML001193

Posted: May 27, 2025

Full-Time

On-site

South Haven Tasting Room

253 Center Street

South Haven, MI 49090, USA

Job Details

Description

Tasting Room Team Leader - FULL TIME. We are looking for a leader with previous leadership and bartending experience. Our South Haven spirits tasting room is a year-round part of the community, serving locals and tourists. If you believe in purposeful work, spreading joy, creating savored moments, and enhancing the quality of peoples lives, this is the job for you! Our Tasting Rooms (located in South Haven, Saugatuck, and Grand Haven) are places where you can connect with your guests because they feel comfortable hanging out with fantastic cocktails and a friendly, knowledgeable team. We host live music, trivia, cocktail classes, private parties, and more. This is a full-time job with benefits on DAY ONE and an hourly rate of $15.00 plus tips. Friday - Saturday - Sunday availability is a must.

What We Offer You:

• An innovative, growing company in our industry.
• A strong culture and one that is guided by our Mission, Vision, and Values.
• A collaborative, caring, creative, and engaging place to work.
• Great perks.
• An amazing team.

Job Summary

The Tasting Room Team Leader assists the Tasting Room Manager to ensure smooth operations of our Spirits Tasting Room. The Tasting Room Team Leaders responsibilities include but are not limited to ensuring customer satisfaction, inventory, cleanliness of the building, and maintaining constant communication with the TRM. This key position helps us enhance the quality of peoples lives by creating savored moments.

What You Will Do:

• Assist the TRM with leading the tasting room team to act in a manner that is consistent with our Mission, Vision, and Values.
• Ensure that all guests have a remarkable experience and are given remarkable service at all times.
• Ensure all beverages are prepared and served according to the companys recipes, portion sizes, and serving/presentation standards.
• Have deep knowledge of our spirits and cocktails, and have the ability to describe these to guests accurately.
• Assist the TRM with ensuring that all tasting room team members follow company procedures and processes (attendance, dress code, safety, cleaning, POS, etc.)
• Perform leader-level cash control and handling procedures as directed by the TRM.
• Assist with deliveries, restocks, and inventory procedures in accordance with restaurant policies and procedures.
• Assist the TRM with reaching the financial goals of the tasting room as set by the company.
• Perform other responsibilities as assigned.

What You Offer Us:

• The ability to thrive in a fast-paced and dynamic environment with the ability to pivot and make good decisions quickly.
• High level of problem-solving abilities, using good judgment, innovative thinking, and guidance by company culture.
• The ability to remain calm and upbeat during stressful times.
• Good time-management skills and the ability to be self-directed.
• A personality that thrives on engaging with guests.
• The desire and ability to lead and motivate others.

Physical Requirements:

• Able to work in a standing position for long periods of time.
• Able to go up and down stairs multiple times per shift.
• Able to reach, bend, stoop, and frequently lift up to 100 pounds.
• Able to work in adverse weather conditions (heat, rain, wind, etc.)

Desired Qualifications:

• Previous bartending experience
• Previous retail experience
• ServSafe/TIPS certified
• Cicerone Beer Server Certification
• BarSmarts Certification
• CPR/AED Certification
• Bloodborne Pathogens Trained.

Our Mission: New Holland Brewing and Distilling Companys mission is to enhance the quality of peoples lives.

Our Vision: New Holland Brewing and Distilling Companys vision is to create savored moments for the world.

Our Values: We Believe * We Own * We Engage * We Lead * We Act with Integrity * We Care

How Your Job Supports the Mission:

• Ensure a remarkable guest experience by creating savored moments.
• Lead the team through a successful shift every time.
• Presents New Holland products in a consistent and inspiring manner.

Summary of a Typical Day:

• Enthusiastically engage with guests.
• Ensure the tasting room is clean, organized, well-stocked, and in good working order.
• Prepare cocktails, rotate stock, and maintain knowledge of all beverage products and merchandise.

Reports to: Tasting Room Manager

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.

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