Technical Support Specialist Job at Michael Aaron Staffing, LLC, Dallas, TX

cFhKVXV6SGRhYnh5TmJCQldXRkNPeGEw
  • Michael Aaron Staffing, LLC
  • Dallas, TX

Job Description

Our client A Global Tech Company is only interested in individuals that take their skills seriously and have a passion to develop to the next level. Interested in leadership and supervisory roles.

Technical Support Specialists that are seeking an opportunity to grow within an organization as a leader.

Responsibilities

  • Provide first-level support via inbound calls for products, ensuring effective troubleshooting and repair guidance.
  • Efficiently create and manage service tickets, ensuring timely issue resolution and consistent updates within the ticketing system.
  • Utilize analytical skills to diagnose technical issues, guiding onsite technicians through the resolution process and documenting all interactions in detail.
  • Escalate unresolved incidents in accordance with SLAs, ensuring a seamless handover to the next level of support.
  • Collaborate with team members and communicate effectively to maintain a cohesive working environment and ensure continuous improvement in service delivery.
  • Employ remote support tools and a call tracking system to facilitate efficient problem resolution and ticket management.

Qualifications

  • High school diploma with technical certifications and/or Bachelor's a strong plus.
  • 1-3 years of experience in a technical help desk or service desk role.
  • Exemplary client focused personality

Required Skills

  • Strong customer service orientation, with excellent communication and interpersonal skills.
  • Proficiency in CRM and task management software, with a good understanding of technical support industry standards and practices.
  • Mechanically inclined, with hands-on troubleshooting expertise and the ability to multi-task effectively across various systems.
  • Detail-oriented approach, with a commitment to maintaining accurate customer records and ensuring consistency in service delivery.
  • Solid foundation in Microsoft Office, Teams, and relevant technical knowledge, with the ability to attend office as required.

Preferred Skills

  • Familiarity with Epicor, Zingtree, and Talkdesk software is considered a plus, enhancing operational efficiency and service quality.

ON-SITE - DALLAS, TEXAS VACINITY. Training Mon-Fri - 1st shift - then move to 2nd shift schedules.

Equal Opportunity Statement

Our client is committed to diversity and inclusivity.

```

Job Tags

Remote job, Day shift, Afternoon shift,

Similar Jobs

Navy Federal Credit Union

Technical Accountant I - CPA Preferred Job at Navy Federal Credit Union

 ...Federal organizational structure, products, services, policies and procedures Demonstrated intention to pursue or currently pursuing CPA certification CPA certification highly desired Advanced skill in handling multiple tasks simultaneously with a high degree of... 

BJC HealthCare

No experience - Registered Nurse (RN) - OR - Operating Room - $30-47 per hour Job at BJC HealthCare

 ...pay that aligns with the new job description. Additional Preferred Requirements BSN Degree Med/Surg Experience Overview Memorial Hospital Belleville is an acute care hospital offering medical and surgical services plus critical and emergency care... 

Sanford Health

RN - Registered Nurse - Critical Care & Ortho/Neuro Job at Sanford Health

 ...Careers With Purpose As one of the largest not-for-profit health systems in the United States, Sanford Health is always looking...  ...Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement... 

Rescue Rooter

Commercial Service Plumber Job at Rescue Rooter

 ...Pay Range: $70,000- $120,000 (performance-based) Schedule: Full Time/ several scheduled available American Residential Services (ARS), the largest provider of residential HVAC, Plumbing, and Electrical services in the U.S., employs over 7,000 professionals nationwide... 

James Free Jewelers

Retail Custom Jewelry Designer Job at James Free Jewelers

 ...JOB DESCRIPTION: James Free Jewelers, located in Montgomery is looking for a custom jewelry designer to join our growing Creative team. You will work with the sales associates and customers to develop jewelry designs and specifications for production. You will...