Telecom Order Specialist Job at Digital Direction, Chicago, IL

cjNkVHVURGRhNzUxTTc1RVYySk5PaGE0QVE9PQ==
  • Digital Direction
  • Chicago, IL

Job Description

Welcome to Digital Direction, your source for Managed Telecom Solutions. We help CIO’s, IT Directors and IT departments manage telecommunications by serving as their Managed Telecom Solutions team. Our Managed Telecom Solution (MTS) enables us to acquire, provision, and support corporate telecommunications environment. MTS lifecycle capabilities include ordering and provisioning, inventory management, invoice auditing, expense management, contract and rate negotiation, and trouble ticket and billing helpdesk services. Our unique mix of people includes Advisors with experience managing Fortune 2000 customers for major carriers and advocates with an average of 20+ years of back office carrier experience enabling Digital Direction to deliver an unmatched mix of cost control and operational efficiency for our customers. Perhaps most important, our customers receive an advocacy based solution with guaranteed results averaging 35% reduction in total telecom spend, no sales “pitch” and substantially improved operational efficiency. Digital Direction is a company absolutely dedicated to helping customers reduce their telecom spend, leverage their communications environment, and creates a single point of contact for experienced advice and dedicated customer advocacy. This position is responsible for representing Digital Direction as part of a Managed Telecom Team for our existing and new customer base. The candidate would interface with clients and vendors to facilitate client orders. This role has a customer service function, supporting our clients as they make changes to their telecom environment. The position offers virtual office (remote). Principal Duties and Responsibilities: 5+ years of high-level experience in a related field operations within a telecommunications company Must have excellent customer service skills and interpersonal skills Must have advanced level skills in MS Office including Excel and CRM Ability to work under pressure and to multi-task Proactive, self-motivated, and determined attitude Customer focused with an eagerness to engage when issues are encountered Responsible for the operational daily management of telecommunications including; Project coordination of customer moves, adds, change, and disconnect orders Voice and data migrations Background in managing and ordering legacy telco products including; POTS, PBX, DSL, ISDN BRI and PRI, MPLS, SONET, DS1, DS3, Digitally Trunked T1, and Centrex Background in managing and ordering SD-WAN, SIP, UCaaS, CCaaS, and other Cloud technologies You must be able to review telecom order packages, submit to carrier, then manage project through installation Implement projects to local and IXC Telcos including AT&T, Verizon, Sprint, Lumen, Windstream, GTT, Orange, China Telecom as well as other telecommunications companies Ability to understand, analyze and explain Telco USOCs on CSRs Build inventory records in our CRM utilizing CSRs Possess a high understanding of Telecom contracts Review of Daily Responsibilities: Manage and support Customers – New Orders, MAC Orders, Move Orders, Complex Orders and Disconnect Orders, Billing Ticket resolution, Trouble Ticket Resolution, Escalate and Monitor Outages, Project Manage All orders through completion. Digital Direction

Job Tags

Contract work, Local area, Remote job,

Similar Jobs

Paychex Deutschland GmbH

Sales Executive - PEO Job at Paychex Deutschland GmbH

Imagine Your Future with Us! Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater to the changing needs of employers and their employees. With our award-winning... 

Confidential

Apprentice Electrician Job at Confidential

 ...We are seeking a skilled Apprentice Electrician to join our growing team in Lawrenceville, GA. Our company specializes in residential, commercial, industrial, and energy electrical services, with a strong commitment to safety and quality. This role is ideal for individuals... 

American Hearts & Home Llc

PRN PCA Job at American Hearts & Home Llc

 ...Job Description Job Description Salary: 17 Job Title : PCA Location : Varies Locations Job Type : PRN Reports To : Client Coordinator Job Description : We are seeking a compassionate and dedicated PRN PCA dto provide non-medical support to individuals... 

Iowa Tribe of Oklahoma

Transitional Housing Victim Advocate Job at Iowa Tribe of Oklahoma

 ...Job Description Job Description Description: The Transitional Housing Victim Advocate performs work in accordance with established program objectives, policies and procedures. Individual informs victims of crimes of their statutory rights, judicial proceedings, case... 

Professional Case Management

Caregiver - PCA Job at Professional Case Management

Make a Difference on Your Own Schedule and Terms! Hiring Personal Care Attendants in Indiana Professional Case Management, the leader in home healthcare, is now hiring Personal Care Attendants (PCAs) to provide in-home healthcare services to help those who have served...