Job Description

Our Fortune100 Financial Services client is hiring an Audio/Video Technician to join their Support Operations team! This person will be responsible for assisting with audio/visual setup, troubleshooting and testing tech configuration, and monitoring Zoom dashboard to resolve any conferencing issues.

Responsibilities:

• Support and maintain technology
• Document and maintain Asset Inventory Database
• Manage incidents in the Enterprise Ticket system
• Endpoints and Infrastructure (Poly)
• Support Zoom and Zoom Room Platform - Upgrade and Manage Zoom Devices through the Dashboard
• Support Digital Signage Platform
• Perform Preventive Maintenance on technology
• Perform User Acceptance Testing (UAT)
• Perform On-call duty rotation
• Perform After-hour and weekend Project work as needed
• Perform Remote support of enterprise devices
• Perform Remote support of fellow team members and other sites
• Manage Vendor relationships
• Operations Staff is to report On-Site Monday thru Friday (essential personnel)

Basic Qualifications:

• High School Diploma, GED, or equivalent certification
• At least 1 year of Technical Operations experience
• At least 1 year of experience with IT systems and infrastructure
• At least 1 year of experience with desktop platforms and operating systems
• At least 1 year of with incident management and reporting tools

Preferred Qualifications:

• Bachelor’s Degree in Business, Information Systems, Computer Science
• 1+ year of experience with defining, implementing, and leveraging process (change, incident, problem) management functions
• 1+ year of experience with ServiceNow
• 2+ years of experience with Windows 10/
• 2 + years of Audio Visual experience
• 1+ year of experience with Architectural and Wiring Drawings
• 1+ year of experience in room control systems (Crestron or AMX)
• 1+ year of experience with Audio Digital Sound Processing, Digital Sound Consoles, or Digital Lighting Consoles
• 1+ year of experience with Cloud based video conference platforms
• 1+ year of mobile device support

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

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