Job Description

Job Description: Pay Range: $54hr - $59hr Assists Imaging department to identify and implement innovative technology opportunities. This position entails IT support and working closely with the Clinical and Operational Leadership to diagnose system issues, optimize workflows, and implement requested changes in a highly matrixed environment. The CBA will work to support and evaluate workflow processes with software and interface configuration, design, and implementation for the Epic Radiant and related radiology applications. This includes providing end user support, eliciting business requirements, and working with the system build teams to implement enhancements and improvements that benefit the Epic end user community. Provide on-going support of live applications including but not limited to on-site, telephone support, system maintenance, system enhancements and upgrades. Support and educate end users with Epic clinical and complementary imaging applications. Answer end user how-to questions. Understand user requirements; translate them to functional requirements and assist end user with Epic request submissions. Identify and resolve issues and facilitate appropriate escalation for timely resolution. Assist with developing and executing user acceptance testing plans including creation of test cases. Conduct formal presentations and prepare presentation for project level work. Prepare end user training materials. Participate in regular team meetings to discuss team and project/program related activities, issues, changes, and communication as needed. Provide service to users, according to the defined service level agreements. Plan, manage, and over-see projects utilizing recognized project management techniques and methodologies. Assist in identifying and recommending best practices for business analysis, training and end user support functions. Communicate status on various project/program efforts to leadership, internal stakeholders and manages expectations. Analyze business processes to ensure accurate system configuration. Document and analyze business processes and drive business process improvement workflows. Qualifications: Bachelor's Degree in Business, IT, Healthcare, or related required. Must have 5 +years of healthcare IT experience with a knowledge of clinical systems. 3+ years of Business Analysis and/or Project Management specific to Enterprise Health Records (EHR) or Information Technology Implementation preferred. A combination of education and experience may be substituted for requirements. Radiology systems background desired. Epic Certification (Radiant or other) desired or must obtain Epic training as outlined by program requirement. Experience providing customer and/or end user support, preferably in a healthcare setting. Skills/Abilities/Competencies Required: Self-motivated, independent, and possessing the ability to learn quickly. Strong analytical and problem-solving skills. Strong ability to provide excellent customer support, preferably in a healthcare setting. Knowledge of clinical workflows, especially related to imaging, preferred. Ability to effectively translate business requirements to functional requirements. Ability to successfully negotiate and collaborate with others of different skill sets, backgrounds and levels within and external to the organization. Possess strong interpersonal skills to effectively communicate with cross functional teams including staff at all levels of the organization including both technical and non-technical personnel. Strong administrative, analytical, problem-solving, written and verbal communication, and facilitation and presentation skills. Ability to effectively conduct meetings, both formal and informal including departmental and clinical user meetings. Requires minimal direction from leadership and possesses the ability to learn quickly. Ability to successfully negotiate and collaborate with others of different skill sets, backgrounds and levels within and external to the organization. Strong PC skills required with knowledge of Microsoft Office Suite, PowerPoint, SharePoint, Word, Excel, Teams, and Visio preferred. Working Conditions: Hybrid work model, primarily working from home. As projects and priorities dictate, must be available to work occasional non-standard hours such as evenings, nights, weekends, and holidays. At the project level, responsible for assigning tasks and ensuring the quality of work delivered by project team members. Cynet Systems

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